FAQ
Frequently Asked Questions
Organise
Discover our weekly and private wine tastings, where flavour, atmosphere and hospitality come together. Subject to availability, we also offer meeting packages, gatherings, private lunches and dinners, and our weekly Wine & Food evenings on Thursdays.
For private groups, we organise receptions and evening celebrations until 1:00 am. Our elegant venue also provides the perfect setting for both intimate and large-scale wedding celebrations.
Throughout the year, we also look forward to welcoming you to our own events, where our cuisine and wines come together in perfect harmony.
Explore the possibilities and experience our royal hospitality for yourself.
We offer weekly standard wine tastings for mixed groups. You can easily book via link
For private groups (a minimum of 10 guests, or at the rate for 10 guests), we organise exclusive wine tastings with a dedicated sommelier at your table. Subject to availability, these can be scheduled on any day and at your preferred time. You can book via the contact form.
We would be delighted to create a bespoke experience for you. Our various event options can be fully tailored to your wishes and combined — from an exclusive wine tasting or dinner to an atmospheric celebration or business gathering. Subject to availability, we can organise an event on any day of the week, with every detail carefully attended to. Explore the possibilities and let us work together to create your ideal event.
You can create a fully bespoke wine tasting with us. Choose, for example, a selection of red wines only or a sparkling Champagne tasting. The possibilities are endless, and we would be delighted to tailor the experience to your wishes.
Prices are available on request, and you can easily book via the contact form
We offer half-day and full-day bookings for meetings and business gatherings. These can be complemented by a wine tasting or dinner for an inspiring end to the day. Shorter sessions of 1, 2 or 3 hours can also be arranged to suit your needs. Our venue offers a variety of spaces, both large and small, equipped with all the facilities you need: a screen, Wi-Fi, writing materials, a flip chart and more.
We welcome groups of 10 to 150 guests. For smaller groups, we organise private wine tastings for a minimum of 10 guests, while larger occasions can be celebrated with evening parties for up to 150 guests — all in one elegant space. Multiple rooms and floors can also be combined, allowing us to accommodate larger or bespoke events with ease.
Yes, you can create a bespoke wine tasting, featuring, for example, only red wines or a selection of Champagnes. Prices are available on request via the contact form.
We do not have private parking for our guests. However, through our partnership with Q-Park, you can easily reserve a parking space in advance.
Click this link to book your parking space directly.
You can register for our exclusive events via the Visit and Themed Dinner pages (CHECK WHETHER THIS IS CORRECT). Click on your chosen event to easily register yourself and your group.
You can also stay up to date with new events and special culinary experiences through our social media channels and newsletter.
You can stay up to date with our events through our newsletter or in the Visit – Themed Dinner section.
For each event, you will find the date, price and a description of what to expect.
Wine tastings must be booked at least 4 days before the event. For all other events, bookings must be made at least 10 working days in advance.
- Wine tasting: up to 4 days before the event.
- All other events: up to 10 working days before the event date.
After these deadlines, changes are subject to availability and may incur additional charges. Please submit any changes via the contact form.
We do not offer overnight accommodation ourselves, but we are happy to recommend our partners: Oostwegel Collection and LBG Hotels in Maastricht. They offer a wide range of stylish accommodation options to perfectly complement your visit.
Payment
You can pay for your wine order or event in advance by bank transfer or credit card. Gift vouchers can be redeemed both online and in-store. We do not accept American Express.
Payment details
Account name: G. Thiessen Wijnkopers B.V.
Bank account number: NL40RABO0129298395
BIC code: RABONL2U
Order
We prefer to avoid cancellations, but should you need to cancel, please feel free to contact us at [email protected] or by phone. We will be happy to work with you to find a suitable solution.
We are sorry to hear that you would like to change your order. You can easily submit any changes by emailing [email protected] or calling us. We will be happy to adjust everything to your preferences.
Gift vouchers are available in our shop and on our website. They can be redeemed for wines in-store or online, our weekly wine tastings, Wine & Food evenings and exclusive events.
We are sorry if your gift voucher is not working properly. If this happens, please contact us by phone:
+43 325 1355 or by email at [email protected].
We aim to respond within one working day and resolve the issue as quickly as possible.
Our orders are shipped via a carrier and usually delivered within 1–3 working days, with the exception of the Maastricht area.
In the Maastricht area, we deliver personally: order today and receive your delivery tomorrow (excluding weekends).
Shipping costs
- Municipality of Maastricht: free delivery on orders of €50 or more, including VAT.
- Standard delivery within the Netherlands: a delivery fee of €10.50 applies to orders under €150 (including VAT). Orders of €150 or more (including VAT) are delivered free of charge.
- Belgium: a delivery fee of €19.50 applies to shipments to Belgium.
We are sorry that your wine bottle was broken during transport. Please contact us by phone on +43 325 1355 or by email at [email protected].
We will arrange for a replacement to be sent to you as quickly as possible.
We are currently putting together our wine boxes and developing our subscription options.
We will be delighted to let you know through our newsletter and social media channels as soon as these become available.
You can select and add suitable gift packaging to any order in our online shop. In-store, we will be happy to elegantly wrap your chosen wine or wines. For corporate gifts, we would be delighted to discuss your ideas and create a personalised gift tailored to your wishes.
Please contact us at [email protected], give us a call or visit us in-store.
Wine can be reserved in advance and collected at a later time. Please contact our wine shop on +43 325 1355, and we will ensure that your order is ready at your preferred time.
Wine recommendations are one of our specialities. Please feel free to contact us via [email protected]. by phone on +43 325 1355, or visit us in-store. We would be delighted to help you put together the perfect selection of wines to suit your taste and occasion.
Payment
You can pay for your wine order or event in advance by bank transfer or credit card. Gift vouchers can be redeemed both online and in-store. We do not accept American Express.
Payment details
Account name: G. Thiessen Wijnkopers B.V.
Bank account number: NL40RABO0129298395
BIC code: RABONL2U
Visit
Thiessen Wijnkoopers is located at Grote Gracht 18, 6211 SW Maastricht.
Our wine shop is open on Mondays from 1:00 pm to 6:00 pm, Tuesday to Thursday from 11:00 am to 6:00 pm, and Friday and Saturday from 10:00 am to 6:00 pm.
Our office is available Monday to Friday from 9:00 am to 5:00 pm.
You can reach us by phone from Monday to Friday, between 9:00 am and 6:00 pm.
Outside office hours, you can submit your question via the contact form or by email at [email protected]. We aim to respond within 24 hours.
The ground floor is accessible to wheelchair users. There is no passenger lift to the wine cellars.
Assistance dogs are welcome.
We do not have private parking for our guests. However, through our partnership with Q-Park, you can easily reserve a parking space in advance.
Click this link to book your parking space directly.
About us
You can subscribe via the newsletter button in the footer of our website.
Follow us on Instagram and Facebook under the name Thiessen Wijnkoopers.
You can also find us on LinkedIn or subscribe to our newsletter to stay up to date with our latest wines, events and special moments.